The Broker Restaurant

aj317 wrote about The Broker Restaurant

I am a regular customer for the broker restaurant- big fan of prime rib lunch special.
As a frequent customer, I went to the broker restaurant for 5280 restaurant week with my friends. Prior to the visit, my friend called and confirmed that the bottomless shrimp bowl comes with 5280 deal and learned that it was not a part of 5280 at the table. We were upset especially when they did not even apologize for their "mis-communication" over the phone but thought to let it go.

Our waitress took my friends cup of coke for refill and never came back with it. (Which is understandable if they were busy. But they were not even busy at all!) I was very upset. We came to the broker restaurant, high-end restaurant that is known for good service and this is what we get?

Also, our waitress told us that she is required to add 20% gratuity to split our checks. So we decided not to split our checks. One of us went to talk to a manager about it. The manager came back to us, did NOT even apologize, just told us how it was not The broker Restaurant's policy to add gratuity to split a check.

VERY upset with their service and I suggest not to go to all my friends for dinner.

posted on January 5, 2012

imanumso wrote about The Broker Restaurant

A bunch of friends and I went to see one of the new murder mystery shows by MO Productions at The Broker the other weekend, and we're still talking about it! The shows there are different than the other places in town and very very funny! They made my buddy one of the characters in the show and we had a blast watching him squirm all night long. The actors really make you feel part of the show and the rest of the audience was really getting into it. The service and food were awesome and it was cool that they have Happy Hour after the show. All in all, an excellent value and we'll be back!!

posted on January 5, 2012

shpam_this_one wrote about The Broker Restaurant

I have been a patronage of the Broker in downtown Denver for several years. Even though it is a drive of over 1 hour for me to get there. My family loves their all-you-can-eat shrimp bowl and prime rib. My co-workers would go usually 1/2 times per month there for their lunch of prime rib. But I will NEVER go back their again for dinner after the way our service was and how the management did nothing to try to fix the problem. Since it is located in downtown Denver I had several people drive from over an hour away to get their for dinner for a party of 6. When making the reservations for the Denver 5280 I called to verify that the dinner included the unlimited bowl of shrimp as it had been included the year before. They confirmed that it was and we made our plans. After getting there we were told that the unlimited bowl was not part of the dinner plan. We accepted that and moved on even though I complained that I did call and check and was told that it was concluded. The waitress was the worst one I have ever had at any place. She never once refilled a drink for a friend of mine. After getting it for a refill she never came back until it was time to get paid. When she came back and we asked the bill to be split into 4 sections we were told that we had to then pay a "bill splitting fee" of 20%. That would have been like $40 due to the size of our bill. I then decided to just have my friends pay me with a check and I would pay the bill. Meanwhile the manager got word of our apparent discontent towards our service and came up making the comment "How is the math going?". She then proceeded to give a weak apology regarding the 20% mishap and that was it. Really?!? After we got home my wife felt compelled to give them a chance to rectify the situation and called. She was told over 2 days and follow up calls from the Manager to effectively pack sand. We did learn that since the 5280 did not include the shrimp we could have paid $15 more per pair and gotten unlimited shrimp and a bottle of wine for each pair. Really?!? why was that never offered? I will never know as I will never go back for dinner again. Just look at the other reviews... It should explain it well.

posted on January 5, 2012

posted a photo of The Broker Restaurant

posted on January 5, 2012